As consumers take a more active role in how their data is being used and protected, financial institutions and fintechs must work together to mitigate growing consumer concerns around data privacy and regulation.

In Part 3 of our Machine Learning series, we sat down with one of our very own awesome ML Engineers, Antonio! In this article, Antonio talks about all things Machine Learning and dives into why ML pros would love working at Sensibill. Read on to explore what ML means to us and the solutions we innovate.

The entire team here at Sensibill is proud to share that we’ve ranked 65 out of 400 companies on The Globe and Mail’s list of Top Growing Companies in Canada! Read on to discover why we made the list and how we’re innovating for our clients.

The perfect transaction does exist, but not without access to deeper, more contextual data. Financial institutions’ transaction data is currently limited to merchant, total amount and date. While these details are a start, there’s so much more that they can be leveraging like store location, items & SKUs, taxes & tips, off-card spend payments and return & warranty information. It’s time that institutions had the same level of data as large online retailers like Amazon, helping them to serve their consumers with the right financial tools tailored to consumers’ financial behaviors and patterns.

UK-based Metro Bank is live with Sensibill’s digital receipt management solution, improving the digital experience for their small business and gig worker customers. Sensibill’s AI and machine learning capabilities extract SKU-level data for the bank, allowing them to gain a deeper understanding of their customers and deliver a more personalized, relevant customer experience.

Hackers play on emotion, and right now when emotions are high, it’s the perfect time to make a calculated attack. Financial institutions and their partners must ensure they’re safeguarding consumers’ information from attack. It takes a lot of continued education and training as well as finding the right bank-tough partners to avoid fueling hackers with even more ammunition.

There has been a massive shift to digital in the pandemic’s wake, challenging institutions to build trust within digital channels. Now is the time for financial institutions to facilitate transparency with consumers and businesses, helping them better manage their everyday financial lives. This ultimately strengthens relationships and creates value, proving that the same level of service and expertise customers are used to in-branch can exist digitally.

Financial institutions are sitting on goldmines filled with valuable customer data and information. Mining SKU-level data can lead to powerful customer segmentation, resulting in more effective partnerships and loyalty programs as well as revenue-generating cross-selling opportunities.

With the shift to fully remote working, hiring, and onboarding came many challenges, some unexpected, some not. Our team has worked to create processes to welcome our new Sensibillians and have adapted to the ever-changing COVID-19 situation - making our new Sensibillians feel at home from home.

The pandemic has propelled digital forward as the leading touchpoint, a shift that will likely change branch banking for good. Customer information that was previously gathered through in-person conversations will now be collected in the digital domain. To fill in the gaps, banks and credit unions must leverage contextual, alternate data points, like SKU-level data, to personalize interactions and deliver more relevant tools and interactions within digital channels.